Frequently Asked Questions

Getting Started: Key Info

What is provided in a typical studio?

Comfy bed
Private bathroom
Fully equpped kitchen
TV
Comfortable sitting area
Air conditioner
Refrigerator and freezer
Keyless entry with smart locks
Closet & storage
Highspeed Wi-Fi
Under-bed storage
Blackout window furnishings
Fresh linens and pillow

Move-in time is available any time after 3:00PM, so feel free to arrive whenever you’re ready!

All our rooms and entrances use smart locks. You’ll receive a unique code via email, which you can simply enter on the keypad and get in.

Our Community Team will send you a welcome email with all the details you need, including:

Arrival Notification: Guidelines on notifying us of your arrival time.
Move-In Location: Where to go when you arrive.
Room Assignment: Your room details and access instructions.
Orientation: A quick guide to the property and shared spaces.

No worries! Our Community Team is here to support you. You can reach our 24/7 emergency hotline anytime for immediate assistance.

If your plans change, just get in touch with our Community Team directly. We’re here to make your experience as smooth as possible

Move-out time is at 12:00PM noon. Please be sure to gather all your belongings and leave with wonderful memories.

During Your Stay

What should I do if my unit needs maintenance?

Please notify our front desk team by email or phone with a description of your maintenance request. We will arrange a convenient time to promptly address the issue.

Weekly light housekeeping is included, with an option for more detailed services for an additional charge. Fresh linens are provided upon arrival, and regular room cleaning is scheduled on a weekly basis. For any special requests, please contact our Community Team.

You will receive the cleaning schedule in your welcome email prior to your move-in date.

Unfortunately, replacing the existing furniture with your own is not permitted. This policy helps us maintain a consistent and welcoming environment for the entire community. If you have specific needs or requests, please feel free to contact our front office.

Check-out time is at 11:00AM. Please make sure to collect all your belongings and leave with wonderful memories.

Please contact the front office by email, phone, or in person during office hours and describe the issue. Our team will promptly inspect and resolve it.

Water, electricity, gas, and high-speed internet are all included in your rent, so you can enjoy a hassle-free stay.

Please let us know at least one week in advance if you’d like to extend your stay. While extensions aren’t guaranteed, we’ll be happy to check availability for you.

Yes, our front office can accept and hold deliveries for you. For added convenience, you can also use the secure parcel collection box in front of the property.

Visitors are welcome, but overnight stays by friends are not allowed to ensure privacy and security for everyone.

For noise complaints, please contact the front office with details. For urgent issues, call the emergency hotline. Our team is committed to maintaining a peaceful environment for everyone.

Only individuals aged 18 and over are permitted to reside in our properties.

As much as we adore our furry friends, pets are not allowed on our premises.

Our Facilities and Services

Is parking available outside the property for my vehicle?

Yes, secure underground parking spaces are available for residents (additional charges may apply.) Free street parking is available nearby, subject to time restrictions.

Bike storage is available. We also offer storage for e-bikes and motorbikes for an additional fee.

Personal appliances are not allowed to be stored in the shared kitchen. This space is intended for communal cooking and should be kept clutter-free.

The paid full-cleaning service includes dusting and wiping all areas, vacuuming and mopping floors, cleaning the mini-fridge and cabinets, scrubbing bathrooms, window cleaning, making the beds, and providing fresh towels.

In both Block A & B, you’ll find a variety of shared spaces designed to promote comfort and community. Whether you want to relax, socialize, cook together, work, or simply enjoy some fresh air, there’s a space for you.